1. Information We Collect

To process orders, execute commercial distribution, fulfill legal regulatory obligations, and provide responsive client care, we collect several categories of information:

2. How We Use Your Information

We utilize your personal and commercial data strictly for lawful, legitimate, and operational business purposes, including:

• Order Fulfillment & Logistics: Processing wholesale order requests, verifying valid pharmacy licenses, arranging courier and nationwide logistics, issuing invoices, and accepting payments.
• Client Relationship Management: Communicating order confirmations, tracking details, pricing updates, inventory stock alerts, and customer service follow-ups.
• Regulatory Compliance & Pharmacovigilance: Fulfilling mandatory recordkeeping obligations under the Ghana FDA guidelines, tracking batch/lot distribution for medical safety or product recall purposes, and maintaining audit trails.
• Security & Fraud Prevention: Protecting our systems against unauthorized access, fraudulent bulk purchasing, illegal distribution, and cyber threats.
• Marketing Communication: Sending informative updates regarding new proprietary formulations, promotional bulk pricing, and medical news (you may opt out of promotional emails at any time).

3. Cookies and Tracking Technologies

Our website uses standard cookies, web beacons, and local browser storage to optimize user experience, remember session preferences, keep track of shopping cart contents, and analyze digital web traffic.

4. Third-Party Sharing and Disclosure

We do not sell, trade, rent, or lease your personal data to third-party marketers. Information is disclosed strictly under controlled, secure conditions to trusted recipients, including:

• Logistics & Freight Partners: Accredited courier and transport partners responsible for delivering pharmaceutical orders to your facility.
• Payment Gateway Providers: Secure, PCI-DSS-compliant financial institutions, banks, and payment processing platforms processing digital transactions.
• Regulatory Bodies: Government and health authorities, such as the Food and Drugs Authority (FDA) Ghana, Pharmacy Council, or judicial entities when required by law, subpoena, or official safety inquiry.
• IT & Software Infrastructure: Secure cloud providers (e.g., Supabase, database hosting, web service infrastructure) bound by strict confidentiality and data protection agreements.

5. Data Storage, Retention, and Security

We employ robust administrative, technical, and physical security parameters to safeguard personal data from loss, unauthorized disclosure, theft, destruction, or unauthorized modification. Encryption standards (SSL/TLS) are utilized during transmission.

Data Retention: We retain client and transactional data only for as long as needed to fulfill the purposes outlined in this statement, fulfill legal accounting, statutory, tax, or regulatory pharmaceutical audit mandates (which may require retaining transactional records for up to 6–10 years under local law).

6. Your Data Rights

Under the Ghana Data Protection Act, 2012 (Act 843) and statutory data privacy principles, you possess clear rights regarding your personal information:

• Right to Access: You can request copies of the personal data we hold about you or your facility.
• Right to Rectification: You may request immediate correction of inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal profile, subject to statutory obligations requiring record retention.
• Right to Withdraw Consent: You may unsubscribe from marketing distributions at any time by clicking the "unsubscribe" link or contacting us directly.

7. Policy Updates

We reserve the right to revise or update this Privacy Policy at any time to reflect changing operational, statutory, or technical requirements. All amendments will become effective immediately upon posting to this page with an updated "Last Updated" date. We encourage clients to periodically review this page.